CIDEWALK FAQS
- What is Cidewalk?
- Cidewalk is a digital advertising platform that offers affordable, location-based advertising solutions such as digital billboards, mobile in-app ads, car-top ads, urban panels, and bus shelter ads to help businesses increase their local visibility and reach.
- How does Cidewalk work?
- Business owners can select a location, create an ad, set a daily budget, and launch their ad campaign through the Cidewalk platform. The platform also provides analytics to track the effectiveness of campaigns.
- What are the benefits of using Cidewalk?
- Benefits include affordable advertising rates, targeted reach, easy ad creation, real-time analytics, and a variety of ad formats to choose from, ensuring high visibility and engagement.
- Where are the billboards located?
- Using Cidewalk platform you can access over 40,000 road side and highway side billbaord screens all across US and Canada. See locations: Billboard Map
- How much does it cost to advertise on Cidewalk?
- Digital screens show a new ad every 10 seconds. When your ad shows, it stays up for 10 seconds, called an Ad Play. With Cidewalk, you set a daily budget starting at $10. You pay $1 each time your ad is shown, no matter where or when. No long-term contracts or setup fees. Cancel any day. More details at www.cidewalk.com/pricing
- What types of ads can I run on Cidewalk?
- Cidewalk offers digital billboard ads, mobile in-app ads, car-top ads, and bus shelter ads. Each format provides different ways to reach and engage with local audiences.
- How do I create an ad on Cidewalk?
- You can create an ad using the "Get Started" button on www.cidewalk.com and use the online form to selecting the ad type, location, create ad copy and get the ad campaign up and running. The process is designed to be quick and user-friendly.
- How do I choose the best location for my ad?
- Cidewalk allows you to select specific locations for your ads to ensure they reach your target audience. You can choose high-traffic areas to maximize visibility. Check out the How to get Started Guide
- What kind of businesses can benefit from Cidewalk?
- Any business looking to increase local visibility can benefit from Cidewalk. This includes retail, distribution, wholesale, manufacturing, financial services, education, construction, and more. Check out representative example USE CASES
- How can I measure the effectiveness of my ad campaigns?
- Cidewalk provides advanced analytics and reporting tools to track the performance of your ad campaigns, including metrics on reach, engagement, and conversions.
- Is there a contract or long-term commitment required?
- No, Cidewalk does not require any long-term contracts. You can cancel or adjust your campaigns at any time.
- What is the process to get started with Cidewalk?
- To get started at Cidewalk.com, select your desired ad format and location, create your ad, set your budget, and launch your campaign.
- Can I target specific demographics with my ads?
- Yes, Cidewalk allows you to use geofencing technology to target ads based on specific locations, ensuring your ads reach the right audience.
- How does Cidewalk ensure ad visibility?
- Cidewalk uses strategic placement in high-traffic areas and on mobile platforms to ensure maximum visibility and engagement for your ads.
- What kind of support does Cidewalk offer to business owners?
- Cidewalk offers customer support via text, email, and phone to assist with any questions or issues. They are also resources like blogs and FAQs on the website.
- Can I see examples of successful ad campaigns?
- Yes, Cidewalk showcases success stories and case studies on their website to illustrate how other businesses have benefited from their services.
- Is there any training or resources available to help me create effective ads?
- Cidewalk provides resources such as blogs, guides, and a free banner ad creation tool to help you create effective ads quickly and easily.
- How does Cidewalk ensure the security of my data?
- Cidewalk uses secure protocols and adheres to data protection regulations to ensure the security and privacy of your data.
- Can I run multiple ad campaigns simultaneously?
- Yes, you can run multiple ad campaigns at the same time, allowing you to target different locations or audiences simultaneously.
- What happens if I need to change, pause or cancel my ad campaign?
- You can easily pause or cancel your ad campaign through your Cidewalk account without any penalties or fees. Login into your account at app.cidewalk.com click on your ad to access the campaign details and reports page. You will have the option to pause, cancel or change daily budgets as needed.
- What makes Cidewalk different from other advertising platforms?
- Cidewalk stands out due to its affordability, ease of use, variety of ad formats, targeted reach, and real-time analytics, making it accessible for businesses of all sizes. It is flexible and customizable allowing you to start as many ad campaing as needed at various locations, with different daily budgets to suit your needed. With Cidewalk self service paltform you can edit or update your banner ad, chnage or add more locations and update the daily budgets anytime directly from your account at app.cidewalk.com . No long term contracts. No cancellation fees. Cancel or pause your ad any time.
- What happenned to the monthly plans and the one time set your own start and end date custom blast ads?
- We simplied the platform to now use a simple but flexible model based on daily budgets. You can set a daily budget (starting at $10/day) and can choose to increase of decrease budget any day to suit your ongoing business needs. More details at: www.cidewalk.com/pricing
- I cannot see my ad on the billbaord. Can we find out when it will be displayed?
- It can be a little tricky to precisely time when an ad will appear on a selected screen within the Cidewalk Ads system because of the nature of programmatic bidding and placements. Each screen owner controls when ad spaces become available, which is not under our control. Our system dynamically purchases available ad spaces on screens from the open ad market as they become available. This programmatic real-time bidding process means that we can offer ad spots at lower budgets, but it also makes it challenging to guarantee specific time slots. Securing a specific gauranteed time slot and location would require larger budgets and longer-term commitments, unlike our flexible, budget-friendly approach which leverages available slots as they open.
- When can I expect to see my ad live on a billboard?
- Our affordable billboard ads operate through a programmatic, non-reserved, real-time bidding system, enabling you to run campaigns starting at just $10 per day—without long-term commitments or setup fees. This flexible model allows for dynamic purchasing of ad slots throughout the day but makes it impossible to predict the exact display time.
To increase your chances of seeing your ad live, first check your dashboard to ensure it’s running. Then, visit the billboard location around 9 AM EST the next day and stay for about 30 minutes. If you still don’t see your ad, understand that ad availability depends on when screen owners open slots, especially if they have direct ads running.
If some ad plays are not delivered by the end of the day, any remaining plays will roll over as credits to the next day, and the system will attempt to deliver the remaining plays then. Read more
- Our affordable billboard ads operate through a programmatic, non-reserved, real-time bidding system, enabling you to run campaigns starting at just $10 per day—without long-term commitments or setup fees. This flexible model allows for dynamic purchasing of ad slots throughout the day but makes it impossible to predict the exact display time.
- Can I get someone to call me, I have a few questions?
- We don't offer phone support so that we can keep our 100% self-service platform cost effective and affordable for businesses of all sizes. We understand that telephone sales can be helpful at times. However, in the past, just scheduling a call with a representative used to cost our company around $150—which meant we could only offer high-value ad packages of $500 or more. Since then, we’ve rebuilt our entire platform to make it easier and more affordable for everyone. By switching to a self-service model (similar to how Google Ads works), we can now support ad packages starting at just $10. It’s quick, straightforward, and user-friendly, and we encourage you to give it a try!
For a brief walkthrough on how to set up your own campaign, check out this short video: - We’re here to assist you every step of the way via email and chat, so please don’t hesitate to reach out if you have any questions. We truly appreciate your understanding and look forward to helping you grow your business with Cidewalk!
- We don't offer phone support so that we can keep our 100% self-service platform cost effective and affordable for businesses of all sizes. We understand that telephone sales can be helpful at times. However, in the past, just scheduling a call with a representative used to cost our company around $150—which meant we could only offer high-value ad packages of $500 or more. Since then, we’ve rebuilt our entire platform to make it easier and more affordable for everyone. By switching to a self-service model (similar to how Google Ads works), we can now support ad packages starting at just $10. It’s quick, straightforward, and user-friendly, and we encourage you to give it a try!
Cidewalk Credits
- What are Cidewalk Credits?
- Cidewalk Credits are rewards you earn every time you spend on ads through Cidewalk. For every $1 you spend, you earn 10 credits, which can be redeemed for future advertising campaigns.
- Who is eligible for Cidewalk Credits? Do I need to enroll?
- Everyone who uses any Cidewalk product is automatically eligible for Cidewalk Credits. There is no need to enroll—you start earning credits as soon as you launch your first ad.
- How can I redeem Cidewalk Credits?
- Your accrued credits are automatically displayed on your dashboard. At checkout, when launching a new ad, you can choose to redeem your credits. Every 100 credits equals $1 worth of ads.
- How do I check my Cidewalk Credits balance?
- You can view your current Cidewalk Credits on your dashboard:
It will show: "You have accrued: 10,000 credits. 100 credits are worth $1."
- You can view your current Cidewalk Credits on your dashboard:
- Do Cidewalk Credits expire?
- Cidewalk Credits earned are valid for 12 months. You can redeem them anytime within the next 12 months, providing flexibility to plan your future ad campaigns.
- Can I earn Cidewalk Credits for every type of ad spend?
- Yes, you earn credits for all ad campaigns launched on Cidewalk, including digital billboards, geofenced mobile ads, and other Cidewalk advertising products.
